Technology initiatives have since long been critical for improving governance, their significance, as never before was in evidence during the Covid-19 crisis, as government departments worked against time and under immense pressure to usher in a new era of contactless e-governance. From the landmark faceless initiative taken by the Central Board of Direct Taxes to the Ministry of Health rolling out telemedicine platforms to improve the reach and access of healthcare facilities, 2020 saw the empowering of a new era of governance.
Even as the global pandemic raged across India, State and Central government departments proactively used emerging technologies to track, monitor and treat Covid-19 patients, as well as made concrete efforts to devise solutions to open the economy and bring back normalcy.
From using mobile apps such as Aarogya Setu to track Covid 19 patients, and using analytics to monitor the transmission rates, the role of technology has never been more important.
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