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Master Class in Customer Service Excellence Course

1st to 5th March 2021



Organisations with a customer-focused outlook believe that the businesses long term successes dependent on the organisations commitment to customer satisfaction. Customer Focus requires vigilant integration of various factors that when combined will set the organisation apart from its competitors, attract and keep profitable customers as well as motivate staff and increase productivity. This training course has been designed to teach delegates the fundamental principles, practices and skills required that leading organisations employ to deliver world-class customer service experiences as well as explain the requirements to build a customer focused culture within a department or organisation.


5 Days

Course Objectives

By the end of the training, the participants should be able to;

Build a customer focused culture within the department
Improve performance and customer experience
How to improve the standards of service delivery
Operations analysis and streamlining for optimum service level
How to increase customer satisfaction
Improving internal services
Increase staff retention and motivate your workforce

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  • Avatar of Upskill Development Institute

    Upskill Development Institute (@upskill-development-institute)

    lives in Nairobi Kenya

    We are provider of training, research and consultancy services to international organizations. We assist our clients to improve their skills and confident by offering the best possible solutions to enable them fulfil their objectives for a sustainable result. We strive to improve the quality and accessibility of the training by creating an environment that ensures successful learning from start to finish.

    Choosing an institution that supports your needs and understands your goals can be a challenge. We aim to eliminate this overwhelming process by providing you with high-quality solutions and courses that fully encompass the shifting tides of the different fields.