We try our best to minimise the data we collect. We do not share your data with any third parties unless required to operate our service or separately agreed by you. We only use your personal data for the exact reason it was provided.
Personal Information Collection
By using this service, we collect private information from you. If you create an account, we are required to collect personal data from you in order to provide you with our service. We only require a bare minimum of data but may allow you to optionally store additional personal information to enhance your experience or personal profile page.
We may collect the following personal information:
- Contact information, such as your name, email address, mailing address, phone number or voluntarily provided biographic information
- Demographic information, such as age, interests or location information
- Billing information, such as the billing address and VAT ID
- Unique identifiers, such as username, account identifier or a hash of your password
- Information about your business, such as the company name and address
- Geographic location based on your IP address
- Personal technical information, such as your IP address, browser information or session cookies to ensure we can securely operate the service
We may also collect personal information, such as name and email address, from people that you invite or add to Colloq. Please ensure that you are allowed to provide us with this information. We will only use this information for the exact reason it was provided. In case you want your personal information removed from our database, please contact us.
The collected personal information as described above is used for billing, identification, authentication, service operation, and to contact you.
Personal Information Access
It is your right to access or delete the personal information we store as long as it is not in conflict with local law to retain certain information. In order to access your data, you need to log in to your account where you can download an archive of your personal information data. The archive may contain additional data for your records which might not be considered personal information. In case you can’t access your account, you can also contact us via email with a possibility to reliably identify yourself. We will respond to such request within reasonable time and remove your information as soon as possible. Please note that due to local laws to retain certain data, we may not be able to remove all of your information immediately, but will do our best to comply with your request to delete the data as soon as possible.
Server / Hosting
We use Digital Ocean Inc. (101 Avenue of the Americas 10th Floor, New York, NY 10013, United States of America) as a service provider to host our server infrastructure. We use OVH GmbH, Dudweiler Landstraße 5, 66123 Saarbrücken, Germany to ensure our service availability. While we are currently hosting our services in Frankfurt, Germany, we may expand to other server locations offered by our hosting service providers in order to ensure the reliablity and performance of our service around the world.
We do not use any third party analytics or tracking software. The only data we collect are log files generated by our web server which may contain personal information such as your IP address, referrer, browser details and network provider information. By default we do not store this information but we reserve the right to collect the data to ensure the reliability, security and continued availability of our service.
Local Storage Information
Third-Party Platform Integrations
In case Do-Not-Track (DNT) is enabled while attempting to view external content, we show a privacy warning that users can explicitly agree to. With DNT enabled, external services default to being inaccessible.
Even though we would like to, we can’t promise you absolute security until the end of times. What we can guarantee, is that we keep your personal information as safe as possible and are doing our best to protect all data stored on Colloq. In case we will become aware of any sort of data breach, we will inform all affected users promptly.
- March, 23rd 2018: Simpler and clearer language in the ‘security’ section and added Stripe as service provider for financial transactions.
This document can be found in our public terms repository on GitHub, which includes all changes made over time.